CUSTOMER SUCCESS

Our journey together - successful and sustainable.

The use of innovative solutions enables companies to secure and expand their market position. Our customer success team supports you throughout your entire journey in implementing smart, digital solutions. Always with the goal of optimizing your business and achieving the desired benefits.

Successful collaboration in five steps

First Contact

Our sales consultant team is at the beginning of a long-term, trust-based customer relationship. We understand that we can only succeed together. We make your goals ours and together we find a way to achieve them.

Solution Consulting

With our common goal in mind, we look at your processes and data. Together with your key users and additional stakeholders, we analyze where the consolidation of information creates value, reduces effort, minimizes risks and helps us to achieve our collective target.

Solution Implementation

To ensure our innovative products are implemented with demonstrable success, a professional service team is always on hand to proactively support you. Our implementation model takes the entire solution lifecycle into account. Starting with the precise identification of your challenges including the requirements for your processes and organization, through the technological implementation of the solution to rollout and operation. With our mature best practices, we cover every phase of the lifecycle.

LINKSPHERE Developer Training

Let us develop your team into certified Linksphere specialists so you can get the most out of your solution. From beginners to professionals, our various trainings are perfectly adapted to the needs of your team.

Solution Support

After a successful project, we are still there for you! Backup your environment with our SLAs and secure direct access to our support engineers.

CASE STUDIES

CUSTOMER SUCCESS

Bilfinger SE

Bilfinger SE Enhances Operative Knowledge Management

Passing on expert knowledge and experience stemming from projects is, and has always been, one of Bilfinger’s key corporate tasks. A semantic search system was developed in collaboration with scientists from Fraunhofer-Gesellschaft that links various applications with just one query, sifts through all available information resources, is operable intuitively and then issues structured results. This R&D project undertaken by Bilfinger provided crucial findings in developing the market maturity of CONWEAVER’s search technology.

GENERAL MOTORS

Information and Research Solution SmartSearch

Developmental processes in Automotive are complex. All over the world, engineers contribute to the development of various vehicles. Such carmakers as General Motors (GM) therefore is various Product Data Management (PDM) Systems. Each with its own graphical user interface, self-contained and specific access logic. “Bridges” between the systems have not existed until recently.

Bilfinger SE

Bilfinger SE Enhances Operative Knowledge Management

Passing on expert knowledge and experience stemming from projects is, and has always been, one of Bilfinger’s key corporate tasks. A semantic search system was developed in collaboration with scientists from Fraunhofer-Gesellschaft that links various applications with just one query, sifts through all available information resources, is operable intuitively and then issues structured results. This R&D project undertaken by Bilfinger provided crucial findings in developing the market maturity of CONWEAVER’s search technology.

GENERAL MOTORS

Information and Research Solution SmartSearch

Developmental processes in Automotive are complex. All over the world, engineers contribute to the development of various vehicles. Such carmakers as General Motors (GM) therefore is various Product Data Management (PDM) Systems. Each with its own graphical user interface, self-contained and specific access logic. “Bridges” between the systems have not existed until recently.